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Post-construction

Project completion is always a moment of celebration and pride for the team. While the building is finished, HITT’s job isn’t done; the last phase of our journey together is all about support.

 

While you hold a ribbon cutting and move your team members into their new space, we’re advising your facilities management team on the ins and outs of the building. As you settle in, we’re always on standby to address any concerns or provide support as an extension of your team.

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Your Trusted Advisor

Each project is a part of the greater whole – the long-lasting relationships, partnerships, and friendships we’ve built our business on. We want to learn from each experience and invite constructive feedback from our project stakeholders. Our goal is to always be better than we were yesterday, ensuring HITT is the first call when you’re ready to explore something new.

HITT has been a valued partner and trusted advocate to us and our clients for over a decade. Working with them as the project manager or engineer of record, we have come to expect value, honesty, commitment and accountability. They are excellent communicators and are always willing to go the extra step to make our clients and our team feel well cared for, even well after the project end date.

Greg Brenner
WB Engineers, Managing Director

It never ceases to amaze me what you all do each and every single day! Each project we do together pushes new boundaries, and you all execute it in such an incredible and attentive way. I wanted to personally say thank you on behalf of our team for your work on Ballston Point. Through the pandemic, through the insane intricacy of the project, you guys were there in the trenches making every single detail right or better to show the industry how it’s meant to be done.

Michelle Denyer
Gensler, Design Manager

The entire team at Diverse Masonry Corporation enjoys working together with HITT to achieve a common objective: getting the job done safely, on time, and done right the first time.

Lance McCauley
Diverse Masonry Corporation, CEO

There’s no question that HITT is the best general contractor we have worked for and still work with. It is an honor that they recognize us as a partner and we’re thankful to be working for an organization that in many ways we look to model ourselves after.

Luis Alexandre
AMA Construction, Vice President

One of the best things about working with HITT Contracting has been their willingness to step up and step in to help the whole project team. They are always solution-oriented, which creates enhanced jobsite collaboration, resulting in better outcomes for all project stakeholders.

Bernard Paul-Hus
Hypower, President and CEO

HITT has a special way of staying organized. In a market where project schedules are tighter and lead times are longer, HITT properly manages expectations with owners and subs to get the project done the right way. HITT consistently manages and maintains schedule; This allows us to do our job without phasing, and it means the world to us.

Logan Traylor
Vanguard Commercial Flooring, Account Executive

The Taillight Call

The sun is setting, we’ve unbuckled our hard hats one last time, and as we drive away we take one last look at our project in the rear-view mirror. It’s a HITT tradition in that moment to make a call to our client to express our gratitude and thanks for the trust you have given us. While the building is complete, our post-construction work has just begun.

Ongoing Support

Buildings are complex, full of advanced technology and intricate systems, so it’s likely you’ll have questions. As part of our turnover process, HITT provides a branded “close-out box” that includes the complete operations and maintenance manual that can answer most every question about the building. We’re on-call to support your facilities and maintenance teams if they need training, support, or just simply have a question about the building.

Your Lifecycle Builder

Did you know HITT provides maintenance and service work? We want to be the only GC you ever need to call, even for the smallest repairs. You can expect the same HITT quality and professionalism as we offer on large projects. Our commercial services team has completed more than 1,500 small projects in a range of projects for clients in both private and public sectors.

Open and honest conversations about our performance provide the insights we need to get better every time. We’ve formalized this commitment through our annual business reviews and project scorecards. We're grateful for the insights our clients share as they shape our strategic initiatives and help us elevate the business of building.

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Ease of Doing Business

86% of our clients said their experience building with HITT was extremely easy.

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Team

90% of HITT clients ranked our teams as the best in the business for their technical expertise, communication skills, professionalism, and customer service.

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Quality

90% of our clients ranked the quailty of HITT’s final product as nearly perfect.

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Repeat Clients

A referral or new opportunity is the best measure of our performance. 83% of our customers are repeat clients.

Ready for What’s Next?

We hope each project is just the beginning of a journey together. You’ll hear from us regularly as we share R&D insights, offer programming that lends insights from our subject matter experts, or simply join us for a happy hour to relive the fun of our past projects together. While we look forward to the next opportunity, we really believe what we’re building together is more than a project; it’s a partnership.
Let's Connect

Ready for a conversation?

Ready for a conversation?

There are many ways to get in touch with HITT, whether you are looking for subject matter expertise or an exploratory conversation.